FAQ for families

Maxim at Home is a platform and a movement connecting families to trusted, compassionate companions in their community. Maxim at Home’s easy to use platform provides assistance with socialization, light housekeeping, meal preparation, pet care and more – alleviating stress on families and allowing clients to live life on their terms. By empowering communities through awareness and compassionate support, the MAH movement strives to fight social isolation and break the stigma of receiving help at home.

Maxim at Home does not accept insurance or Medicare. Our companion services are paid privately through our secured, third-party credit card processing system.

Our team of companions are a very diverse set of compassionate people from all walks of life and age ranges, who share an innate calling to serve others.

Yes! Our companions are employees and fully insured by Maxim at Home.

Hourly Minimum:  1 Hour

If you only need help for one hour, that’s no problem. Our scheduling system allows you to book one or more hours as needed.

Our low hourly rates are all-inclusive, which covers liability insurance, fees for processing applicable IRS tax paperwork, and the time and cost associated with intensive companion screening.

View our “best value” rates, and evening/weekend rates.

Yes, accounts can be managed by multiple family members.

Yes, our companions can be scheduled for an over night shift.

Absolutely, our platform allows you to post jobs 24 hours a day, 7 days per week. We do recommend to post your job request as early as possible to help ensure a high percentage of responses in a timely fashion.

Yes!  When you post a job in our online platform it allows you to specify your preference

Yes!  Our platform is designed to set up services for yourself or a loved one.

Our companions assist with light household task like dishes, meal preparation, sweeping, vacuuming and tidying up.

No, we have taken care of that for you.  Our companions are screened, interviewed and vetted by our Advisors.

No, we do not provide any hands-on care. Our companions are non medical and provide companionship, light household tasks, transportation and pet care services.

No, our services include everyday house hold tasks

No, our companions can only transport in a personal vehicle or clients vehicle.

We do not require a contract for services but do ask that our clients book a minimum of 1 hour per job

Our clients have the ability to choose which companion comes to their home with each shift.

Yes, we make it easy to rebook your favorite companions!

Our companions are thoroughly screened, interviewed and vetted including state, federal, motor vehicle and offender background checks. To see our complete process visit Our Companions page on the website.

If you have a concern our Maxim at Home Advisors are here to help. Call 844-624-5646 during business hours or use our contact us form.

We utilize Stripe, a third party, secure credit card processing system that is charged at the completion of each shift

We recommend at least 24 hours to ensure the highest response from our companions.

Yes! Maxim at Home is completely free to sign-up.

To create an account, all you need is a valid email address. Start by clicking here to create an account, and in a couple minutes you’ll have access to our vetted Maxim at Home companions.

No, we do not require a consultation to get started. Sign up for services is self guided, however, if you would like more personalized support our Advisors are here to support you along the way.

Yes, our clients can post jobs for holiday coverage in the platform. Our services are available 24 hours per day, 7 days per week.

Give your Maxim at Home Advisor a call and we will be happy to cancel it on your behalf.

Our MAH Advisors are here to assist you every step of the way. You can reach out to a MAH Advisor here, or call 844-624-5646 during business hours to speak with an advisor.

Once you’ve sign-up to create an account you simply select the dates and times you need service, and select your preferred companion.  If you haven’t signed up to create an account you can do it here at no cost sign-up

We currently service Houston, Dallas and Fort Worth Texas. We are actively monitoring where are services are needed and seek to expand our footprint across the state.

You can view our current services areas on our service locations page.

We love your furry friends! Pet care is included in our service offering.

Our companions provide socialization and companionship, light household task, trips around town, accompany on errands and events and pet care.

Our Advisors are available by phone and contact form, Monday – Friday 8:30 a.m. – 5:30 p.m. EST. If you need support after hours please leave us a voicemail or send us an email and we will be touch within 24 business hours.

We are committed to our community’s health and safety. Maxim at Home strives to closely monitor the latest developments on COVID-19 to ensure the well-being of our companions, employees, and families. Read more about our Covid safety protocols. 


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